ILMEAZY – PRIVACY POLICY

This Privacy policy forms a part of the ILMEAZY Terms of Service (ToS) [BnB1] and is applicable to all users of ILMEAZY both web and mobile application. All abbreviations and definitions used herein are the same as those mentioned in the ToS. We may collect certain information including but not limited to your personal information when you register and utilise our services. This document provides you with an insight on the information we collect from you and the purpose behind such collection. You are advised to immediately discontinue using our services if you do not agree with our privacy policy.

1. Information We Collect

1.1. We collect personal information regarding the students and their parents/ guardian (if the student is below 18 years old). Personal information includes the details you provide during the registration process like name, date of birth, phone number, alternate Whatsapp number, email ID, physical address, educational qualification, religion and category, etc. you would also be required to upload a digital version of your ID, the accepted list of which is provided here[BnB2] .

1.2. You may have to provide certain financial information like your credit/ debit card details, google pay/UPI to our payment aggregator when you make a payment or purchase credits for your wallet.

1.3. We also collect certain information in the background which includes your location, details of your system like screen resolution, operating system, processor, etc. This information is collected by our application when you use the same on your computers or mobile without any intervention from your end. We would also require system permission to access your phone/system camera and microphone.

1.4. You are strongly advised not to discuss or reveal any personal information with the tutors while attending sessions and we shall not be liable in such event(s). We recommend parental guidance for students under 14 years while attending video sessions.

2.Purpose of Collection

2.1. We collect only such information that are necessary to provide you with the service and to improve our services.

2.2. Your personal information like name, date of birth, photo, valid ID and physical address are collected to identify you and to confirm you are above 18 years of age. Educational qualification, religion and category are collected to guide you to the correct course level and category which is suitable for you. your phone number, WhatsApp number and permission to access your camera/microphone are required for the purpose of providing you with our services.

2.3. Your financial details may be collected by our payment aggregator for the sole purpose of collecting payments from you. To have a better understanding of how they access your information, you may visit their privacy policy and terms of usage here. We do not have access to these details and we do not collect or store your credit/ debit/UPI details under any circumstances. In case of any transaction issues, you are advised to contact your bank directly and we shall not be held liable for any losses.

2.4. The information of your system is collected to provide you with the best service. For eg., we require your operating system and screen resolution to provide you with the optimised video experience suited for your system.

2.5. By accepting the ToS and this Privacy Policy, you agree and understand that ILMEAZY shall not, under any circumstances, be liable for the usage, storing or sharing of any information collected by our third party affiliates.

3.Storing and Sharing your Information

3.1. We collect only those information that is required to provide you with our service. we do not share any information collected from you to third parties. As mentioned earlier we utilise the services of various third parties for providing additional services and the information collected by such third party affiliates are beyond our control.

3.2. We do not store your information locally and utilise the service of AWS (Amazon Web Service), which employs industry standard encryption and other measures to protect your information. Reasonable security measures are in place to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks. However, we do not ensure or warrant the security of any information you transmit to us, and you further understand and acknowledge that you do so at your own risk.

3.3. We shall not in any way be liable for reasons beyond our control including but not limited to Force Majeure events like fire, flood, earthquakes, explosions, epidemics, pandemics, lockdowns, quarantine restrictions, embargoes, government actions, war, strikes, disruptions; hacking, virus and other malicious codes etc.

3.4. We may share your information in the event of a public safety/ security issue or in case of a request/ direction from authorities including but not limited to police, judiciary etc.

4.Your rights

4.1. You have the right to request access to, amend and/or withdraw consent given for the collection, use or disclosure of your personal information that may be held by us. We will take all reasonable steps to comply with the request. However, please note that we may not be able to provide you our services without such information.

4.2.If you have any queries regarding the information collected, please write to us at: info@ilmeazy.com